EPCOR has improved drinking water quality, enhanced distribution system reliability, and delivered superior service to Edmonton’s water customers.
In July 2006, Edmonton City Council approved a Performance Based Rate (PBR) plan that commenced on April 1, 2007 and continues for five years. This is the second PBR plan Edmonton City Council has approved for EPCOR.
The PBR structure defines good performance, penalizes poor performance and limits cost flow-through to defined items. As the operator of the system, EPCOR is required to meet defined performance objectives in five areas. From 2002-2008, EPCOR has consistently met or surpassed the standards.
- Water quality: EPCOR consistently exceeded the goals set for water quality, and performed to higher standards than those set by federal and provincial governments.
- System reliability: Performance standards for system reliability resulted in significant improvements in system performance. For example, Edmonton water main breaks are at their lowest levels since the 1960s, and water loss is less than half the national average.
- Customer Service: EPCOR’s performance exceeds the standards set for customer satisfaction, aesthetic ratings of water quality and speed of response time for emergency service.
- Environment: In June 2008, EPCOR won an Alberta Emerald Award for environmental leadership for recent upgrades to the E.L. Smith water treatment plant that are designed to increase the Capital Region’s water treatment capacity by 25 percent. EPCOR engages in seasonal water conservation campaigns, and provides conservation information year-round. Edmonton’s five year average domestic water use (225 l/c/d) is well below the Canadian average for metered communities (266 l/c/d).
Current Community Information
The Greater Edmonton region includes the City of Edmonton and 51 surrounding communities and 10 counties:
- North - Abee, Alexander First Nations, Bon Accord, Cardiff, Egrement, Gibbons, Legal, Morinville, Namao, Newbrook, Radway, Redwater, Riviere Qui Barre, Smoky Lake County, St. Albert, Smoky Lake County, Sturgeon Valley, Sturgeon County, Thorhild, Thorchild County, Villeneuve, Waskatenau
- South - Beaumont, Calmar, Camrose County, Half Moon Lake, Hay Lakes, Kingman, Leduc County, Leduc, New Sarepta, Nisku, International Airport, Round Hill
- West - Enoch Water Commission, Parkland County, Spruce Grove, Stony Plain
- East - Andrew, Antler Lake, Ardrossan, Beaver County, Bruce, Bruderheim, Chipman, Collingwood Cove, Egremont, Fort Saskatchewan, Gibbons, Half Moon Lake, Hilliard, Holden, Josephburg, Josephburg Co-op, Kinsella, Lamont, Lamont County, Legal, Minburn County, Mundare, Ryley, Sherwood Park, Strathcona County, Tofield, Vegreville, Viking
2009 Water Consumption by Customer Group
- 215,099 residential and multi-family dwellings consumed 50%
- 17,100 commercial and industrial consumed 24%
- 9 wholesale/regional customers consumed 26%
Contact Information
If you need to report a water-related concern or problem in the Edmonton area, contact:
Edmonton Water Trouble Line: 780-412-6800
For residential and small commercial customer support, contact:
Call toll free anywhere in Alberta: 310-4300
Call toll free anywhere in North America: 1-800-667-2345
In Edmonton, call: 780-412-4000
Email: custServ@epcor.ca
For commercial and industrial customer support, email water@epcor.ca.
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