Customer Service Contacts 

For Residential and Small Business customers in Alberta

• Email: CustServ@epcor.ca
• Call toll free anywhere in Alberta: 310-4300
• Call toll free anywhere in North America: 1-800-667-2345
• In Edmonton, call: 780-412-4000

EPCOR Customer Service Centre hours are:

• Monday to Friday - 8 a.m. to 8 p.m.
• Saturday - 8 a.m. to 6 p.m.
• Sundays and Statutory Holidays – Closed

Mailing address for bill payments:

EPCOR
P.O. Box 500
Edmonton AB
T5J 3Y3

For all other mailing, please use the Head Office address.

Online Services

EPCOR brings you the latest in customer care with seven major interactive online transactions now available on our website. One visit, one website, and you're connected! For Residential Customers and Commercial Customers.