Emergency Contact Numbers & Trouble Reporting 

Power Emergencies

To report power outages, downed power lines, or traffic light outages.

• In Edmonton - 780-412-4500
• In the FortisAlberta territory - 310-WIRE (310-9473)

Due to the potential hazards associated with these situations, please do not use email or call more than once - either could cause delays in correcting the problem.

For all other Wires Service Providers, check the back of your utility bill for emergency contact information.

Other Electricity Problems

For electricity problems such as streetlight outages, tree trimming, power quality problems, or broken power meters, visit Who To Call?, where you can report these problems using our online forms.

Water Emergencies and Problems

To report a water main break, outage, or water quality concern contact: