To report a hazardous condition or a power outage call:
EPCOR Emergency Reponse at 780-412-4500 (within the City of Edmonton), 24 hours a day, 7 days a week.
- One telephone call is all it takes for us to respond as quickly as possible. Multiple calls will not restore the power any faster and may delay other customers from reporting unrelated concerns.
- Do not contact us by email if you are reporting a hazardous situation or power outage - a telephone call allows us to respond rapidly to this type of concern.
- Those who live outside of Edmonton have a different Wires Services Provider - check your utility bill for emergency contact information.
Despite our record of high reliability, power outages can and do happen. To get more information about power outages and preparing for them, please read the information below:
- Power Outage Causes
Learn how the electrical distribution system works and what causes power outages.
- Be Prepared for a Power Outage
In the event the power does go out, it's important to be prepared in advance. Get our preparation checklist on this page to ensure you are ready in the event of an outage.
- What to Do When the Power Goes Out
Know what to do if the power goes out in your home. This page outlines steps to take, and who to contact if you experience an outage, as well as what to do once the power is restored.