Additional Online Request Forms 

Take advantage of EPCOR’s new web self-serve where you can interactively request, stop, or transfer a service with just a few clicks of your computer mouse. You can also sign up for Authorized Payment Withdrawal (APW), make payment arrangements, update account information or view an account summary. Take advantage of EPCOR’s new interactive web self-serve for:
 

• Residential Customers
• Commercial Customers

 
EPCOR also offers a variety of online forms for other account requests. Send your request by email simply by clicking one of the links below.
 

• Request a duplicate bill
• Sign up for preferred payment plans (Authorized Payment Withdrawal and/or Equal Payment Plan)
• Sign up for Automatic Power Install (for Landlords with rental properties only)
• Apply for commercial electricity service (Commercial customers can also take advantage of Web Self-Service)

Contacts

For other inquiries including services, billing and account inquiries, contact EPCOR Customer Service by:

Email: CustServ@epcor.ca
Call toll free anywhere in Alberta: 310-4300
Call toll free anywhere in North America: 1-800-667-2345
In Edmonton, call: 412-4000
Fax toll free anywhere in Alberta: 310-4295
Fax toll free anywhere in North America: 1-800-324-1725

To help us respond to you more quickly, please include your name, account number, address and questions / comments in the body of the email or fax.

EPCOR Customer Service Centre hours

• Monday to Friday - 8 a.m. to 8 p.m.
• Saturday - 8 a.m. to 6 p.m.
• Sundays and Statutory Holidays – Closed