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Additional Online Request Forms 

Take advantage of EPCOR’s new web self-serve where you can interactively request, stop, or transfer a service with just a few clicks of your computer mouse. You can also sign up for Authorized Payment Withdrawal (APW), make payment arrangements, update account information or view an account summary. Take advantage of EPCOR’s new interactive web self-serve for:
 

 
EPCOR also offers a variety of online forms for other account requests. Send your request by email simply by clicking one of the links below.
 


Contacts

For other inquiries including services, billing and account inquiries, contact EPCOR Customer Service by:

Email: CustServ@epcor.ca
Call toll free anywhere in Alberta: 310-4300
Call toll free anywhere in North America: 1-800-667-2345
In Edmonton, call: 412-4000
Fax toll free anywhere in Alberta: 310-4295
Fax toll free anywhere in North America: 1-800-324-1725

To help us respond to you more quickly, please include your name, account number, address and questions / comments in the body of the email or fax.


EPCOR Customer Service Centre hours

    • Monday to Friday - 8 a.m. to 8 p.m.
    • Saturday - 8 a.m. to 6 p.m.
    • Sundays and Statutory Holidays – Closed


Fair Competition Statement:
Electricity products and services are competitive. You are free to choose a retailer. Regulated wires services are not dependent upon the retailer you choose. You can find a listing of licensed Alberta retailers at www.ucahelps.gov.ab.ca or call 310-4UCA (toll free in Alberta).