Additional Online Request Forms

EPCOR’s Residential and Commercial Web Self-Serve offer a variety online services to help you conveniently manage your account anytime, including signing up for Automatic Payment Withdrawal and applying for commercial electricity service.

EPCOR also offers a variety of online forms for other account requests. Send your request by email simply by clicking one of the links below.

• Request a duplicate bill
• Sign up for preferred payment plans (Authorized Payment Withdrawal and/or Equal Payment Plan) Did you know you can do this through Web Self-Serve?
• Sign up for Automatic Power Install (for Landlords with rental properties only)
• Apply for commercial electricity service Did you know you can do this through Web Self-Serve?

Contacts

For other inquiries including services, billing and account inquiries, contact EPCOR Customer Service.
 

Call toll free anywhere in Alberta: 310-4300

Call toll free anywhere in North America: 1-800-667-2345

In Edmonton, call: 412-4000

By mail:

Customer Service, EPCOR
PO Box 500, station Main
Edmonton, AB
T5J 3Y3 

By email: custserv@epcor.ca

EPCOR Customer Service Centre hours

• Monday to Friday - 8 a.m. to 8 p.m.
• Saturday - 8 a.m. to 6 p.m.
• Sundays and Statutory Holidays – Closed