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2008 Performance Targets 


In April 2001, Edmonton City Council passing a bylaw to allow a new way of setting water rates called Performance Based Rates (PBR). PBR encourages EPCOR to further increase internal efficiencies while still keeping rates stable. Please note that sewer rates are set by the City of Edmonton Drainage Department and are not part of the PBR process. The PBR method differs from the previous method of setting water rates in two ways.


    • there is a limit on the water rate increases for five years and it would be at a rate less than inflation
    • if EPCOR does not meet preset performance standards in the areas of customer service, water quality, reliability, environment, and safety, then EPCOR will be financially penalized.

EPCOR met its audited performance targets for 2002-2008.


2008 Water System Service Quality Measures


Standard Performance Actual
Performance
Points Earned
System Reliability Index
Water Main Break Factor 630 583 5.4
Water Main Break Repair
Duration Factor
93.6% 89.1% 4.8
Planned Interruption Factor 95% 96 5.1
Water Pressure Factor 5 - 6.0
Water Loss Factor 4.9% 3.57% 6.4
System Reliability Index Total 27.5
Water Quality Index 99.6% 99.8% 25.1
Customer Service Index
Post Service Audit Factor 72.6% 74.5% 6.8
Response Time Factor 22 25 5.8
Home Sniffing Factor 93.4% 92.6% 6.6
Customer Service Index Total 19.2
Environmental Index 15.0 15.2

15.6

Safety Index 15.0 14.8 15.9

Aggregate Points Earned (sum of all indices) 103.3*
Points Required at Performance Standard 100.0
Points Above / (Below) Performance Standard 3.3
Water System Service Quality Penalty, If Any 0 **

* It is possible to get a rating of >100% due to bonus points for outstanding performance.

** In accordance with Schedule 3.1 Section 3.0 Water System Service Quality of Waterworks Bylaw No. 12585, there is no water system quality penalty to be assessed as the points earned as the points earned are above 100.