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2010 Performance Targets


In April 2001, Edmonton City Council passing a bylaw to allow a new way of setting water rates called Performance Based Rates (PBR). PBR encourages EPCOR to further increase internal efficiencies while still keeping rates stable. Please note that sewer rates are set by the City of Edmonton Drainage Department and are not part of the PBR process. The PBR method differs from the previous method of setting water rates in two ways.


    • there is a limit on the water rate increases for five years and it would be at a rate less than inflation
    • if EPCOR does not meet preset performance standards in the areas of customer service, water quality, reliability, environment, and safety, then EPCOR will be financially penalized.

EPCOR met its audited performance targets for 2002-2010.


2010 Water System Service Quality Measures


Standard Performance Actual
Performance
Points Earned
System Reliability Index
Water Main Break Factor 630 332 7.4
Water Main Break Repair
Duration Factor
93.6% 96.8% 5.2
Planned Interruption Factor 95% 100.0% 5.3
Water Pressure Factor 5 2 5.6
Water Loss Factor1 4.9% 3.3% 6.7
System Reliability Index Total2 27.5
Water Quality Index 99.6% 99.7% 25.0
Customer Service Index
Post Service Audit Factor 72.6% 78.1% 7.1
Response Time Factor 22 20 7.3
Home Sniffing Factor 93.4% 96.5% 6.9
Customer Service Index Total 21.3
Environmental Index
Emergency Response Training 3 9 4.5
Completeness of Reporting 100% 100% 1.9
Timeliness of Reporting 100% 100% 1.9
Environment Incident reporting 0 1 2.8
Water Conservation 20 19.2 1.5
Vehicle Fuel Efficiency 29.43 29.39 2.2
Environmental Index Total 14.8
Safety Index
Emergency Response Training 40 40 1.5
Formal Safe Work Plans 3486 4433 3.8
First Aid Training 33% 47.5% 3.0
Work Site Inspections/Observations 800 896 3.0
Lost Time Frequency Rate .59 .51 0.9
Injury Frequency Rate 2.4 2.55 1.4
Injury Severity Rate 8.92 21.42 0.6
Safety Index Total 14.2

Aggregate Points Earned (sum of all indices) 102.8
Points Required at Performance Standard 100.0
Points Above / (Below) Performance Standard 2.8
Water System Service Quality Penalty, If Any 0 **

1. Water Loss Factor standard and actual performance reported above does not reflect a revised measurement methodology utilized for other reporting purposes. The methodology used to determine the standard performance measure in Waterworks Bylaw No. 12585, as amended, has been retained in calculating the actual performance to allow for comparability to the performance standard.


2. In accordance with Schedule 3.1 Section 3.0 Water System Service Quality of Waterworks Bylaw No. 12585, each index can collect up to 10% additional bonus points for performance above the standard. An additional 2.5 bonus points are available as the System Reliability Index has a maximum value of 25 base points.


** In accordance with Schedule 3.1 Section 3.0 Water System Service Quality of Waterworks Bylaw No. 12585, there is no water system quality penalty to be assessed as the points earned as the points earned are above 100.