In April 2001, Edmonton City Council passing a bylaw to allow a new way of setting water rates called Performance Based Rates (PBR). PBR encourages EPCOR to further increase internal efficiencies while still keeping rates stable. Please note that sewer rates are set by the City of Edmonton Drainage Department and are not part of the PBR process. The PBR method differs from the previous method of setting water rates in two ways.
- there is a limit on the water rate increases for five years and it would be at a rate less than inflation
- if EPCOR does not meet preset performance standards in the areas of customer service, water quality, reliability, environment, and safety, then EPCOR will be financially penalized.
EPCOR met its audited performance targets for 2002-2010.
2010 Water System Service Quality Measures
|
Standard Performance |
Actual
Performance |
Points Earned |
| System Reliability Index |
| Water Main Break Factor |
630 |
332 |
7.4 |
Water Main Break Repair
Duration Factor |
93.6% |
96.8% |
5.2 |
| Planned Interruption Factor |
95% |
100.0% |
5.3 |
| Water Pressure Factor |
5 |
2 |
5.6 |
| Water Loss Factor1 |
4.9% |
3.3% |
6.7 |
| System Reliability Index Total2 |
27.5 |
| Water Quality Index |
99.6% |
99.7% |
25.0 |
| Customer Service Index |
| Post Service Audit Factor |
72.6% |
78.1% |
7.1 |
| Response Time Factor |
22 |
20 |
7.3 |
| Home Sniffing Factor |
93.4% |
96.5% |
6.9 |
| Customer Service Index Total |
21.3 |
| Environmental Index |
| Emergency Response Training |
3 |
9 |
4.5 |
| Completeness of Reporting |
100% |
100% |
1.9 |
| Timeliness of Reporting |
100% |
100% |
1.9 |
| Environment Incident reporting |
0 |
1 |
2.8 |
| Water Conservation |
20 |
19.2 |
1.5 |
| Vehicle Fuel Efficiency |
29.43 |
29.39 |
2.2 |
| Environmental Index Total |
14.8 |
| Safety Index |
|
| Emergency Response Training |
40 |
40 |
1.5 |
| Formal Safe Work Plans |
3486 |
4433 |
3.8 |
| First Aid Training |
33% |
47.5% |
3.0 |
| Work Site Inspections/Observations |
800 |
896 |
3.0 |
| Lost Time Frequency Rate |
.59 |
.51 |
0.9 |
| Injury Frequency Rate |
2.4 |
2.55 |
1.4 |
| Injury Severity Rate |
8.92 |
21.42 |
0.6 |
| Safety Index Total |
14.2 |
|
|
| Aggregate Points Earned (sum of all indices) |
102.8 |
|
| Points Required at Performance Standard |
100.0 |
| Points Above / (Below) Performance Standard |
2.8 |
| Water System Service Quality Penalty, If Any |
0 ** |
1. Water Loss Factor standard and actual performance reported above does not reflect a revised measurement methodology utilized for other reporting purposes. The methodology used to determine the standard performance measure in Waterworks Bylaw No. 12585, as amended, has been retained in calculating the actual performance to allow for comparability to the performance standard.
2. In accordance with Schedule 3.1 Section 3.0 Water System Service Quality of Waterworks Bylaw No. 12585, each index can collect up to 10% additional bonus points for performance above the standard. An additional 2.5 bonus points are available as the System Reliability Index has a maximum value of 25 base points.
** In accordance with Schedule 3.1 Section 3.0 Water System Service Quality of Waterworks Bylaw No. 12585, there is no water system quality penalty to be assessed as the points earned as the points earned are above 100.